Although this has already been covered by a number of other blogs and this InfoWorld article, this is too big to ignore.

IBM’s Steve Mills (senior vice president of IBM’s software group) and Lotus VP Bruce Morse hosted a press conference earlier this week. At the event, they shared IBM’s strategy for Unified Communication and Collaboration (UC2).

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Yet another reminder for me of how dependent I (we) have become on IM for daily business tasks. Microsoft’s Windows Live Messenger, Hotmail and possibly other services were largely unavailable yesterday due to a widespread problem with their Live ID logon service.

“According to the Redmond company, the problem involves Windows Live IDs, which are used to log users into its services.“

I use a number of public IM services, including the one provided by Microsoft, to communicate with business associates and friends. Yesterday’s outage, while not more than a nuisance to me, proved once again that it is wise not to rely on a single service or provider for business communications.

Technorati Tags: hotmail outage

As the readers of this blog already know, email has become business critical for most companies. That means even the slightest disruption or delay in email delivery or problems with employees’ access to their mailboxes have significant impact on worker productivity and a company’s bottom line.

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Ken Gartner filling in.

Rumors, urban myths, scams and other undesirable communiques have a remarkably long shelf life on the Internet. Periodically they get ‘rediscovered’ and disseminated as if they were hot news, worthy of everyone’s immediate interest. When this happens with an inflammatory email broadcast widely in a business environment, the results are, sadly, quite predictable. The message and its ensuing forwards and replies take on a viral spike initially, and periodically latecomers to the party add their 2 cents to reignite outrage, flame wars and general ill-will among the populace. Email takes rumor mongering and kvetching at the corporate water cooler to a new extreme.

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Things have been rather busy for me over the last couple of weeks, hence the lack of posts. Kenneth Gartner is helping out with this post about one of the latest corporate email faux pas. Thanks Ken!

Here is another headline story about email mislabeling that resulted in significant embarrassment and business impact, colorfully reported by the NYT as “A Nightmare on Email Street”. A lawyer for Eli Lilly mistakenly emailed an extremely sensitive, unflatteringly frank missive about the company’s negotiations with the federal government over a case of “marketing improprieties” for one of their popular pharmaceuticals. Instead of mailing it to another lawyer involved in the case, the TO field auto-completion helpfully found a similarly named person who happened to be a NYT reporter!

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IBM is holding its 15th annual Lotusphere conference in Orlando this week. Lotusphere is always a great event for meeting face to face with customers and IBM’ers alike. Getting a break from the icy Boston weather for a few days doesn’t hurt either.

Permessa is exhibiting, of course, and I am very excited about the product announcements we will be making. Stay tuned…

If you happen to be at Lotusphere, please make sure to stop by the Permessa booth #232.

Technorati Tags: Lotusphere 2008, Permessa, Lotus