Lessons from the White House email case

Best Practices, Exchange, Notes Domino, Risk Management No Comments »

Another chapter in the saga surrounding millions of missing White House emails was written this week, when judge John Facciola ordered the Bush administration to collect and preserve all emails stored in .pst files including data copied onto portable media such as flash drives.

While there are many theories about the missing emails, reaching from government conspiracy to sheer incompetence, I would side with the latter.

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Blackberry Etiquette

Best Practices, Mobile 1 Comment »

Feeling the urge to check your Blackberry during meetings? Many people find this disruptive and disrespectful. One company, DDB Canada, is now implementing a penalty card system as found in soccer.

“Over the past year, I’ve become increasingly aware of and annoyed by staff who use their BlackBerries during meetings,” says Frank Palmer, chairman and CEO of DDB Canada. “Whether it’s done openly or covertly under the table, using a PDA during a meeting is completely unacceptable, disrespectful and hinders the progress of the meeting. While these devices are considered time-savers, they’re also extremely intrusive.”

Colleagues will show the yellow card to first offenders, followed by a red card for repeat misconduct. Receiving a red card results in the employee footing that month’s mobile services bill.

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UCC lures job talent - Gartner claims

Collaboration, Email, Unified Communication No Comments »

eWeek brings this story from last week’s Gartner ITxpo in Las Vegas. During an overview presentation of the UCC market, Bern Elliot, Gartner VP and Distinguished Analyst, made the claim that companies must invest in UCC tools in order to attract and retain top talent.

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Careful What You Text or Tweet

Collaboration, Email, Instant Messaging, Mobile, Risk Management, Security, Unified Communication No Comments »

Just in case there has been any doubt, here is another example of how all electronic communications can be used in court. This eWeek article covers the recent subpoena issued by New York City, to obtain text-messaging records and recipient information related to protests during the Republican National Convention in July of 2004. The event was orchestrated through the now infamous TXTmob tool, which was created by Tad Hirsch, a doctorial candidate at MIT.

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Text-message spam - follow-up

Mobile, Risk Management, Security, Unified Communication No Comments »

Coincidently, a couple of days after I had posted the blog entry about spammers now targeting cell phones, I received a couple of unsolicited text messages. I don’t really use texting, since I have a Blackberry and prefer email and IM instead. Consequently I don’t subscribe to any texting plan. I had previously made a mental note to check what anti-spam tools my cell carrier - Verizon - had available to control the inbound text message stream. Now was a good time to follow-up on that.

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Do-Not-Reply

Best Practices, Compliance, Email, Risk Management, Security No Comments »

We all receive emails from automated services such as payment reminders, news alerts or other opt-in communications. The emails are computer-generated and the sender typically includes a notice asking the recipient not to reply to the message, since the sending account is not being monitored. Apparently, some companies go one step further and put an invalid return address in the message envelope.

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