Michael Osterman of Osterman Research published this great article on NetworkWorld yesterday.

“E-mail is an extraordinarily useful tool, as virtually all of us recognize. However, it can create enormous liabilities for an organization and it can cost an organization more than it should.”

In the article, Osterman lists examples of corporate liability and unnecessary cost caused by un-managed corporate email. He suggests four steps to address the problem:

1. Establish detailed corporate use policies.
2. Deploy monitoring and reporting solutions to gain insight and assure compliance.
3. Implement real-time policy enforcement that automatically handles suspect messages.
4. Think beyond email. IM and collaborative applications are exposing the company to similar problems just like email.

Permessa is listed as one of the vendors that provides extensive solutions in this space. As an additional reference on this topic, check out our latest whitepaper titled: “6 Best Practices That Reduce Email Overload and Costs“.

Technorati Tags: Osterman, email policy, email policy management

There have been reports over the last few weeks that CAPTCHA the popular tool used by many websites to thwart spammers is being attacked. CAPTCHA is the hard to read squiggly text that users are asked to decipher in an effort to tell real human users apart from automated bots. Free email services such as Gmail, Yahoo or Live Mail all use some form of CAPTCHA to prevent spammers from utilizing automated scripts to create large numbers of user accounts to be then used for spam-mail.

Read the rest of this entry »

Most of us know about phishing by now. Those annoying emails coming from a bank you don’t even do business with, telling you in poor grammar and spelling to update your account settings by visiting a website with a strange looking URL. The more clever ones, such as the genuine-looking messages posing as eBay or PayPal customer support, have lured many people into exposing their account credentials and still pose a significant threat to the uninformed.

Read the rest of this entry »

Another chapter in the saga surrounding millions of missing White House emails was written this week, when judge John Facciola ordered the Bush administration to collect and preserve all emails stored in .pst files including data copied onto portable media such as flash drives.

While there are many theories about the missing emails, reaching from government conspiracy to sheer incompetence, I would side with the latter.

Read the rest of this entry »

Just in case there has been any doubt, here is another example of how all electronic communications can be used in court. This eWeek article covers the recent subpoena issued by New York City, to obtain text-messaging records and recipient information related to protests during the Republican National Convention in July of 2004. The event was orchestrated through the now infamous TXTmob tool, which was created by Tad Hirsch, a doctorial candidate at MIT.

Read the rest of this entry »

Coincidently, a couple of days after I had posted the blog entry about spammers now targeting cell phones, I received a couple of unsolicited text messages. I don’t really use texting, since I have a Blackberry and prefer email and IM instead. Consequently I don’t subscribe to any texting plan. I had previously made a mental note to check what anti-spam tools my cell carrier – Verizon – had available to control the inbound text message stream. Now was a good time to follow-up on that.

Read the rest of this entry »