Should your inbox be empty?
Best Practices, Email, Notes Domino, Outlook 1 Comment »Michael Osterman of Osterman Research asks and answers this question on his blog.
“I believe the answer is no. In many ways, email is more database than communications tool, a repository of unstructured content that you can add to at will simply be sending me an email. If content is unwanted and unusable, such as spam, obviously it should be discarded. However, we all receive content in email that might not need a response right away, or that might be more useful when aggregated with other content.”
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