On the lighter side: eWeek published this illustrated “Obsessive-Compulsive’s Guide to Dealing with E-Mail on Vacation”

“Do you keep every e-mail you ever get? Do you need more than five mouse-clicks to drill into the folder structure of your e-mail archive? Do you use the color-coding feature when you flag e-mail for follow-up? If so, you’re a bona fide e-mail obsessive-compulsive like me, and if you have a vacation looming, you’ll need a plan.”

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This is an overdue follow-up to a previous post. In that post I looked at the security implications of email and how to protect the users from email security risks. This post is about:

Email Etiquette

Email is one of those business tools that is deemed intuitive enough that few companies consider employee training. Yet, newcomers and seasoned pros alike are often doing things that can drive the rest of us crazy.

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The Washington Post published an article last Friday entitled “E-Mail Reply to All: ‘Leave Me Alone’”. The story picks up on a recent trend to declare “email bankruptcy”. Apparently, some people are so overwhelmed by the amount of unread and unanswered emails in their inbox that the only way out is to start over by deleting all accumulated messages and/or to declare an email moratorium.

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Here is another take on “making email boring”- how corporate America is trying to deal with email overload. Some of you may have seen this story on ABC last Saturday.

U.S. Cellular CEO Jay Ellison is banning email on Fridays. Ironically, Ellison announced the measure in an email to all 5,500 employees:

“Get out to meet your teams face-to-face. Pick up the phone and give someone a call. … I look forward to not hearing from any of you, but stop by as often as you like.”

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Over the years customers are increasingly talking about the negative effects of email on worker productivity. This concern is especially pronounced for service oriented businesses that depend on billable hours, such as consulting, law and accounting firms. That doesn’t mean other businesses are immune to the effects. This week, I’ve heard about yet another large company in the financial services sector that is recognizing this problem and planning to do something about it. The CIO of this company has mandated to “Make Email boring”.

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