Gartner is joining other analysts, such as Forrester, in predicting that Enterprise Instant Messaging is quickly becoming a mission critical business application.
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As if corporate IT departments don’t have enough to worry about, their staff is often on the receiving end of employee abuse. Most companies have clearly stated rules of proper business conduct documented in form of an employee manual or other written HR policy.
The rules covering electronic communication typically spell out the terms of use, appropriate and permissible content and usage limits or restrictions. These rules are driven by HR and business policy and more often follow specific regulatory and compliance requirements that must be monitored and enforced.
According to an article published in the NY Times today (reprinted here), new regulatory guidelines for internal and external electronic communications for Wall Street are expected to be released later this week. The guidelines are meant to bring more clarity to how new and evolving forms of text based electronic communication, such as email, IM and SMS text messaging should be governed and enforced to meet existing industry regulations.
IBM Lotus has published the 3rd and final Beta of the much anticipated Notes /Domino version 8 yesterday (see also Notes gets Nip/Tuck’ed). Although no official release date has been announced so far, the final product will most likely ship in Q3 of this year.
This is a follow-up to a previous post: “Outside email use puts companies at risk”. As it turns out, the use of personal email accounts at work is pretty wide spread. Michael Osterman, the president of Osterman Research, released a study earlier this month, which reveals that 60% of employees interviewed at midsize to large companies are using personal email accounts for business communication on a regular basis. In fact, 17% admit of doing so every day.
Forrester just released a report (purchase/subscription required) titled “It’s Not Your Kids’ Instant Messaging”. For companies still on the sidelines, questioning the business value of enterprise IM, this report provides good additional insight that may help in making a decision to embrace corporate IM as a collaborative productivity tool.
Stefan Mehlhorn is the CEO of Permessa Corp. (formerly DYS Analytics, Inc.) a Waltham, MA company providing enterprise messaging management solutions and consulting services to many of the worlds largest corporations.
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