Just in case there has been any doubt, here is another example of how all electronic communications can be used in court. This eWeek article covers the recent subpoena issued by New York City, to obtain text-messaging records and recipient information related to protests during the Republican National Convention in July of 2004. The event was orchestrated through the now infamous TXTmob tool, which was created by Tad Hirsch, a doctorial candidate at MIT.

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As the readers of this blog already know, email has become business critical for most companies. That means even the slightest disruption or delay in email delivery or problems with employees’ access to their mailboxes have significant impact on worker productivity and a company’s bottom line.

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There are a few clear signs that indicate when a new technology is catching on. The most obvious ones are: 1.) The users suddenly cannot seem to live without it, and 2.) The technology is being used far beyond its originally intended purpose. Email has passed that test many years ago and is still going strong.

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Roger Matus picks up an interesting blog post by John McKinley, former President of AOL Digital Services, pondering about the future of email, as we know it. McKinley makes the argument that email is long overdue to be displaced by a fundamentally new communication metaphor referring to the onslaught of new tools, such as Twitter, Facebook, SMS, IM and others.

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Network World released a test review of enterprise messaging solutions as part of the Clear Choice Tests in which Lotus Sametime came out on top of the pack. Read the rest of this entry »

Michael Osterman of Osterman Research offers a glimpse at some of the findings from his latest study of enterprise instant messaging, presence and real-time communication in this Network World Unified Communication newsletter.

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