We all receive emails from automated services such as payment reminders, news alerts or other opt-in communications. The emails are computer-generated and the sender typically includes a notice asking the recipient not to reply to the message, since the sending account is not being monitored. Apparently, some companies go one step further and put an invalid return address in the message envelope.

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That is probably an email subject that many of us have seen in our inbox this morning, announcing the conclusion of an exciting series for the team and all Red Sox fans. The chatter in the email ether will probably spike again today as fans now coordinate their own celebrations or make plans to attend the official team party in Boston later this week. The last few months have been amazing for Boston sports fans with the Patriots being on a tear as well, and now the Celtics are anticipating their best season in years.

What does this mean to your business? It is usually easy to tell in the morning who stayed up late to watch the end of last night’s game, and the media has covered the impact on worker productivity.

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As if corporate IT departments don’t have enough to worry about, their staff is often on the receiving end of employee abuse. Most companies have clearly stated rules of proper business conduct documented in form of an employee manual or other written HR policy.

The rules covering electronic communication typically spell out the terms of use, appropriate and permissible content and usage limits or restrictions. These rules are driven by HR and business policy and more often follow specific regulatory and compliance requirements that must be monitored and enforced.

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According to an article published in the NY Times today (reprinted here), new regulatory guidelines for internal and external electronic communications for Wall Street are expected to be released later this week. The guidelines are meant to bring more clarity to how new and evolving forms of text based electronic communication, such as email, IM and SMS text messaging should be governed and enforced to meet existing industry regulations.

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It happened again, an employee at a New Hampshire based temp agency accidentally emailed hundreds of social security numbers to Internet recipients. The Boston Channel 5 aired a story about the incident this morning.

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Email administrators at most companies are struggling to keep up with the ever-increasing storage demands of email. A frequently raised question is: What is the main force driving the consistent increase in email traffic?

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