With today’s post I am starting a repeat series of “from the trenches” reports. Over the years, I have come across numerous examples of so-called “aha-moments” that I think are worth sharing.

When analyzing corporate messaging systems you can observe many consistent trends, but every now and then, you will notice a peculiar anomaly. Those are the times when in the middle of a presentation a person in the back of the room stands up and proclaims: “I told you that something strange was going on, but nobody would listen to me.” However, these stories do not just make good anecdotes they make you think and wonder if something like this might be happening in your corporate messaging environment as well, potentially costing your company unnecessary time and money.

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This is a follow-up to a previous post: “Outside email use puts companies at risk”.  As it turns out, the use of personal email accounts at work is pretty wide spread.  Michael Osterman, the president of Osterman Research, released a study earlier this month, which reveals that 60% of employees interviewed at midsize to large companies are using personal email accounts for business communication on a regular basis. In fact, 17% admit of doing so every day.

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Forrester just released a report (purchase/subscription required) titled “It’s Not Your Kids’ Instant Messaging”. For companies still on the sidelines, questioning the business value of enterprise IM, this report provides good additional insight that may help in making a decision to embrace corporate IM as a collaborative productivity tool.

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There is no argument that email has become the universally accepted medium for business communication. However, unlike other business applications, email is perceived not worthy of user training due to its relative simplicity and intuitiveness. What companies overlook is that users often unintentionally introduce security risks, create liabilities and use up enormous network & storage resources through inappropriate email use.

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