Blackberry Etiquette

Best Practices, Mobile 2 Comments »

Feeling the urge to check your Blackberry during meetings? Many people find this disruptive and disrespectful. One company, DDB Canada, is now implementing a penalty card system as found in soccer.

“Over the past year, I’ve become increasingly aware of and annoyed by staff who use their BlackBerries during meetings,” says Frank Palmer, chairman and CEO of DDB Canada. “Whether it’s done openly or covertly under the table, using a PDA during a meeting is completely unacceptable, disrespectful and hinders the progress of the meeting. While these devices are considered time-savers, they’re also extremely intrusive.”

Colleagues will show the yellow card to first offenders, followed by a red card for repeat misconduct. Receiving a red card results in the employee footing that month’s mobile services bill.

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Do-Not-Reply

Best Practices, Compliance, Email, Risk Management, Security No Comments »

We all receive emails from automated services such as payment reminders, news alerts or other opt-in communications. The emails are computer-generated and the sender typically includes a notice asking the recipient not to reply to the message, since the sending account is not being monitored. Apparently, some companies go one step further and put an invalid return address in the message envelope.

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Email Do’s and Don’ts

Best Practices, Email No Comments »

eWeek ‘s Debra Donston’s top ten list on email etiquette. My favorites:

  • Don’t expect that readers will be able to interpret tone. Maybe you were just kidding, but you can’t be sure how your sparkling wit will translate in black and white.
  • Don’t respond to an e-mail when tensions are high. You’ll regret it. Believe me.
  • Don’t send an e-mail you wouldn’t want forwarded. Because someone will. Believe me.

Perhaps this little slide show can be the basis for an educational campaign on proper email use within your company.

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Corporate bacn bits

Best Practices, Email, Information Overload, Network Traffic No Comments »

Many companies are starting to look at ways to either reduce or slow down the ever increasing spending on their messaging infrastructure. Not only has the amount of email traffic grown exponentially in recent years, new regulatory retention requirements for electronic communications are adding huge additional expense to IT operations and infrastructure budgets.

So how do you trim the fat? – Start looking for bacn bits.

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Misguided message size limits

Best Practices, Email, Email Cost, Network Traffic No Comments »

One of the few controls that mail administrators have at their disposal to curb the ever-increasing email volume traversing their networks is the maximum message size limit. Most companies deploy one size limit for their internal network and another for messages send to the Internet. At first glance, the reason for imposing size limits seems obvious enough. Who would want their mail server and network to come to a crawl or worse crash because a careless employee had sent a 600MB wmv file via email of junior taking his first steps. Naturally, most firms have put draconian restrictions in place, in many cases somewhere around 5-10MB for external and 10-20MB for internal messages.

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Protect your corporate sheep

Best Practices, Mobile, Security No Comments »

Black-hats and white-hats alike descended once again on Las Vegas last week for their annual DEFCON convention. The self-described “largest underground hacking event in the world” is a unique forum to get insight and information on the latest hacking trends, security vulnerabilities and exploits that may directly affect your business.

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