Smarten-up your out-of-office responder

Best Practices, Email, Information Overload View Comments

Many people dread the idea of disconnecting from email while taking time off, for fear of missing critical information or emergencies that need their attention back at the office.

I met Jared Goralnick, an efficiency and productivity consultant, at the inaugural IORG conference last summer in NY, and he told me about a solution he had been working on, called AwayFind.

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Catchall inbox

Best Practices, Email, Information Overload, Risk Management View Comments

Email is undoubtedly the most heavily used electronic communication medium today. We use email to communicate in business, to stay in touch with friends and family, get shipment notifications, bill reminders, statements from the utility or cable company and on and on…

This convenience comes at a price.  Not only do our our inboxes become increasingly cluttered, but the more often we share our primary address on the Internet the greater the chance of getting onto spammers distribution lists as well.

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Ways organizations can keep e-mail a useful tool and not a liability

Best Practices, Email, Risk Management View Comments

Michael Osterman of Osterman Research published this great article on NetworkWorld yesterday.

“E-mail is an extraordinarily useful tool, as virtually all of us recognize. However, it can create enormous liabilities for an organization and it can cost an organization more than it should.”

In the article, Osterman lists examples of corporate liability and unnecessary cost caused by un-managed corporate email. He suggests four steps to address the problem:

  1. Establish detailed corporate use policies.
  2. Deploy monitoring and reporting solutions to gain insight and assure compliance.
  3. Implement real-time policy enforcement that automatically handles suspect messages.
  4. Think beyond email. IM and collaborative applications are exposing the company to similar problems just like email.

Permessa is listed as one of the vendors that provides extensive solutions in this space. As an additional reference on this topic, check out our latest whitepaper titled: “6 Best Practices That Reduce Email Overload and Costs“.

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The 80/20 rule of email

Best Practices, Email, Email Cost, Information Overload, Network Traffic View Comments

Everybody has heard of the 80/20 rule, also called the Pareto principle, which states that in many cases, business and otherwise, 80% of the effects come only from 20% of causes. Email is no exception – however, the ratio is far more extreme.

Our analysis of large messaging environments over many years has revealed that in most companies 80% of the corporate messaging resources are being consumed by only about 1% of all employees.

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Lessons from the White House email case

Best Practices, Exchange, Notes Domino, Risk Management View Comments

Another chapter in the saga surrounding millions of missing White House emails was written this week, when judge John Facciola ordered the Bush administration to collect and preserve all emails stored in .pst files including data copied onto portable media such as flash drives.

While there are many theories about the missing emails, reaching from government conspiracy to sheer incompetence, I would side with the latter.

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Blackberry Etiquette

Best Practices, Mobile View Comments

Feeling the urge to check your Blackberry during meetings? Many people find this disruptive and disrespectful. One company, DDB Canada, is now implementing a penalty card system as found in soccer.

“Over the past year, I’ve become increasingly aware of and annoyed by staff who use their BlackBerries during meetings,” says Frank Palmer, chairman and CEO of DDB Canada. “Whether it’s done openly or covertly under the table, using a PDA during a meeting is completely unacceptable, disrespectful and hinders the progress of the meeting. While these devices are considered time-savers, they’re also extremely intrusive.”

Colleagues will show the yellow card to first offenders, followed by a red card for repeat misconduct. Receiving a red card results in the employee footing that month’s mobile services bill.

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