Comments on: Why does Verizon scan E-mail messages I send?

By: Anonymous

Anonymous — Thu, 07 Jul 2011 23:07:00 +0000

Verizon is flagging random emails I send as spam. At the same time, I’m getting real spam every day. I had not had either problem until the infamous merge of .com and .net.

Another chronic problem is with login information. Frequently I am unable to access my account online because I’m told the information I entered doesn’t match what they have on file. I’ve had to change passwords for 5 emails accounts numerous times during this period. This problem, whether glitch or intentional, has cost me hours of time and head-banging frustration. It certainly might result in freeing up bandwidth for Verizon, as people move to other email options.

I don’t understand Verizon’s “digital signature” explanation, but it seems irrelevant. They certainly know how to contact me (or any other customer) and could close my account if I actually sent spam. I personally do not like sending the rejected email, which is a private communication, to strangers to read and analyze in order to tweak their filters. I didn’t sign up to be a guinea pig. How would one conduct business if this happened frequently?

They state:
Within an hour of receiving your report, we will
reevaluate the digital signature and, if the message is believed to be
legitimate, adjust our spam filters as appropriate. Please note that Verizon
won’t notify you about the outcome of our review. Rather, you should try
resending the message 30 – 60 minutes after submitting your report to Verizon.
It’s been days, and I still can’t send it and have no explanation. I have to assume that they determined an email sent to a friend was spam, and I have no idea what not to do to prevent it in the future. I even edited it and altered the urls.
I doubt it will help, but I’ve been sending the spam that is allowed through their filters to the spam detector address.

By: Bill L

Bill L — Tue, 08 Feb 2011 21:02:00 +0000

Verizon’s outgoing spam filter is not competent to distinguish between spam and complaints about spam. Verizon’s failure to correct this issue after repeated complaints, including complaints through Investor Relations, demonstrates a lack of pride in quality of service.

As an example, I attempted to reply to somebody who had replied to my spam complaint that he needed to do CONFIRMED opt-in if he wanted to stay out of trouble. Verizon blocked my E-mail, possibly based on his domain name, even though it did not block the incoming E-mail (same domain name) that resulted in me filing a spam complaint!

By: peckas

peckas — Fri, 15 Oct 2010 18:37:00 +0000

Try using your webmail client

By: zixmail

zixmail — Fri, 18 Jun 2010 11:25:10 +0000

well, i think that How do I resolve the error message “Error Number: 0x800CCC19″ when sending a!

By: Chonan

Chonan — Tue, 06 Apr 2010 10:20:17 +0000

I am very unhappy with Verizon. I have been sinding email for year. Last week all my email sending out return mark “spam”. I call 4 times. Even let them take my screen to play with that and they dont know how to fix it and the last guy tell me go to Microsoft Outlook ask them. Thing starts when server of Verizon down for change security last week. I wish I can cancel Verizon service right now. But I have Verizon email for years I need time to let my contacts know.

By: John Z Wetmore

John Z Wetmore — Mon, 02 Nov 2009 02:49:23 +0000

My experience with Verizon’s spam filters also is that they will block a message if it contains a URL that their secret filters have decided constitutes spam. My test is to try sending a message to myself with no content except a URL from the blocked message to see if that triggers it.

Some examples of URLs that were blocked:
http://www.pegmedia.org
http://www.NationalEvacuationConference.org
http://baby-abroad.blogspot.com/
http://www.highspeedrail2009.com/

I did not perceive any reason why any of these should be blocked. I am still trying to get the last one freed up.

If they block outgoing messages with a banned URL, I will learn about it right away when the message is bounced right back. The big problem is with incoming messages, because I have no way of knowing what is not making it through.

By: John Z Wetmore

John Z Wetmore — Mon, 02 Nov 2009 02:49:00 +0000

Some examples of URLs that were blocked:
http://www.pegmedia.org
http://www.NationalEvacuationConference.org
http://baby-abroad.blogspot.com/
http://www.highspeedrail2009.com/

I did not perceive any reason why any of these should be blocked. I am still trying to get the last one freed up.

By: Edward Whistleblower

Edward Whistleblower — Sun, 02 Aug 2009 22:59:31 +0000

Verizon scans every outgoing message a Verizon subscriber attempts to send, even if it is to only 1 recipient. Clearly, one criterion for rejecting a message is that it contains a URL on Verizon’s “banned” list–even if the page at that URL is perfectly acceptable. I know this because Verizon refused to send an email I tried to send. (I had to add random spaces to the URL to get it through.)

If Verizon has a list of banned URLs, what other lists does it have? Does it keep copies of email it scans? There are some significant privacy issues here.

By: Edward Whistleblower

Edward Whistleblower — Sun, 02 Aug 2009 22:59:00 +0000

If Verizon has a list of banned URLs, what other lists does it have? Does it keep copies of email it scans? There are some significant privacy issues here.

By: Stefan Mehlhorn

Stefan Mehlhorn — Wed, 15 Apr 2009 21:09:26 +0000

Thanks for sharing. Yes, I only went with NO-IP, since I’ve been already happily using their DDNS and Backup MX services…